Answer 2

1. What is your EQ?

What is the best way to maximize a visitors' experience at an aircraft or space museum?

2. What is your first answer? (In complete thesis statement format)

You must be able to effectively balance between communication and knowledge so as to speak with confidence and helpfulness when confronting a guest.

3. What is your second answer? (In complete thesis statement format)

An effective management structure based around the museum's goals/mission must be in place to deal with any situations.

4. List three reasons your answer is true with a real-world application for each.

• Needed to create a stable efficiency at the workplace - Any business/government/group/etc. with a management format
• Management structure is tailored to the message/policies of the company - Google Headquarters with its non-traditional office setup to inspire creativity. Bungie Studios office setup with no office walls to allow for all workers to see each other's work. Valve Corporation lack of a management system to create a relaxed, cooperative environment for its employees.
• The management reflects the companies attitudes towards various situations - Valve Corporation relaxed management style reflects their idea of making a high-quality game no matter how long it takes.

5. What printed source best supports your answer?

Disneyland Employee Handbook
California Science Center Employee Handbook
Valve Employee Handbook for New Employees

6. What other source supports your answer?

Standards and Best Practices for Museum Volunteer Programs
Collaborative Museology and the Visitor
Developing a Collections Management Policy

7. Tie this together with a concluding thought.

From what I understand, my answers to my EQ have intertwined together in some way or form and, for the most part, I have seen them proven true at the two different museums that I work at.